RETURNS & EXCHANGES
House of Wolves will gladly accept returns for an exchange or credit for any items purchased on www.houseofwolvesleather.com. Due to the made-to-order nature of our products, we can’t offer refunds of any kind. We are always happy to work with you before you order to make sure the right choice is made. How to make a Return or Exchange:
1. You may Exchange any item if you are not satisfied with the size, color, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay return shipping for all domestic residents.
2. Please contact us about any Returns or Exchanges within 7 days of receipt of your item.
House of Wolves will not be responsible for exchange shipping cost.
3. Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached.
4. Please contact us to request a Return Authorization via email at firstname.lastname@example.org All Returns and Exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions. After your Return is processed, you will be issued a credit for the retail price of the item. Items shipped to us without a Return Authorization will be shipped back to you. Please note: House of Wolves cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to House of Wolves.
WHAT IF THE BELT I ORDERED DOESN’T FIT?
If your belt doesn’t fit, you are welcome to exchange it for another size, or you may return it for store credit. Because all of our products are made to order, we cannot offer refunds, but hopefully you can find something else to your liking.
HOW DO I SEND MY ITEM IN FOR A RETURN OR EXCHANGE?
Please contact us about a Return or Exchange within 7 days of receipt of your purchase. Returned items must be in new condition, unworn, with the original tags attached. The customer assumes both the return shipping cost to House of Wolves and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.
WHY WAS MY ORDER CANCELLED?
This is very unlikely to happen, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.
LIMITED LIFETIME WARRANTY
House of Wolves proudly offers a limited lifetime warranty for every in-line collection style purchased from our retail stores or www.houseofwolvesleather.com
We stand by the design, quality and craftsmanship of our goods which is why we cover any defective items stemming from production error or material defect. Some examples include zippers, hardware, stitching, and fabric.
Our warranty does not cover general wear and tear, damage from extreme use, or damage caused from using an item outside of its intended purpose. Similarly, disregard for the product care instructions nullifies our limited lifetime warranty.
Please note that every item is subject to review by our customer service team and some repairs may require a fee. All repairs require a receipt.
If you have a question about an item, please contact email@example.com
MORE ABOUT THE LIMITED LIFETIME WARRANTY
What does the limited lifetime warranty mean?
The limited lifetime warranty refers to the length of time, through normal use, a House of Wolves product will function for its intended purpose. It does not apply to the lifetime of the user.
What does general wear mean?
General wear is the expected, organic decomposition of leather or fabric materials over a sustained period of regular usage. Use of any House of Wolves item outside reasonable expected use voids the limited lifetime warranty.
What qualifies an item for repair or exchange?
Mending an existing item is most often our preferred course of action. However, on a case-by-case basis, our craftsmen may decide to replace your product if it is deemed beyond the scope of normal repair. Like all our customers, if your House of Wolves item is too treasured to part with and you do not want the item replaced, we will happily repair it to the best of our ability. Please note that if a substantial amount of labor is involved, some repairs may incur a charge. Moreover, if a defective item results in exchange, we are unable to return the original product.
What if I am an international resident?
We are very happy to accommodate our international customers. Please be advised we politely request shipping costs to be incurred by sender to our Portland, OR workshop. We will take care of everything else from there.
How long do repairs take?
We will make every effort to expedite the mending process and return your item as efficiently as possible. However, repair time will be subject to work capacity and seasonal constraints.